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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Justin Wiese

Justin Wiese

February 7, 2025

5  out of  5
rating by Justin Wiese
"Great customer service, always quick to respond and answer any questions!!"
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Aaron Roberts

February 5, 2025

5  out of  5
rating by Aaron Roberts
"Fantastic customer service and very helpful staff. Chad makes sure you have the coverage you need."
We responded:
"We appreciate you!"
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Kathy Ramsey

February 5, 2025

5  out of  5
rating by Kathy Ramsey
"Great customer service!!"
We responded:
"Thank you, Kathy!"
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Kellie Pennington

February 4, 2025

5  out of  5
rating by Kellie Pennington
"I can't say enough great things about my State Farm agent and his entire office staff! From homeowners insurance to auto and life insurance, he has provided exceptional service and peace of mind for my family. He takes the time to explain all our options, ensures we have the right coverage, and is always available to answer any questions. His professionalism, knowledge, and genuine care for his clients set him apart. If you're looking for an insurance agent who truly has your best interests at heart, I highly recommend!"
We responded:
"Thank you for your review, we appreciate you!"
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Focust 1

February 4, 2025

5  out of  5
rating by Focust 1
"Chad is an awesome agent! Very responsive and eager to help everytime I reach out!!!"
We responded:
"Thank you!"
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logan viers

February 4, 2025

5  out of  5
rating by logan viers
"Best agent answered anytime"
We responded:
"Thank you! "
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Jeanette Hamilton

February 4, 2025

5  out of  5
rating by Jeanette Hamilton
"Best Agent! He even answers your questions at 10 pm at night!"
We responded:
"Thank you!!"
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Abby Clark

February 4, 2025

5  out of  5
rating by Abby Clark
"Couldn't have had a better experience. Chad is a great agent! The office is so welcoming + take care of matters quickly. If you choose Chad Smallwood you will be in great hands!"
We responded:
"Thanks, Abby! We appreciate you. "
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Jonathan Nelson

January 17, 2025

5  out of  5
rating by Jonathan Nelson
"Fair prices and great agents to work with at Chad Smallwood State Farm!!"
We responded:
"Thank you for your review! "
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Ta Creekmore

January 5, 2025

5  out of  5
rating by Ta Creekmore
"Very accommodating and helpful."
We responded:
"Thank you, we are happy we can assist you. "
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Brian Wilson

September 18, 2024

5  out of  5
rating by Brian Wilson
"Awesome customer service. I highly recommend."
We responded:
"Brian, thank you for your kind words and recommendation! I'm happy you had a great experience with our customer service. If you ever need anything else, don't hesitate to reach out. - Chad Smallwood - State Farm Insurance Agent, Somerset, KY"
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Jel Craig

September 14, 2024

5  out of  5
rating by Jel Craig
"Chad and his team are great and super helpful!"
We responded:
"Jel, I'm happy you found our team helpful and great. Your positive feedback means a lot to us. If you ever need further assistance, we're here for you. - Chad Smallwood - State Farm Insurance Agent, Somerset, KY"
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RICHARD LITTRELL

June 11, 2024

5  out of  5
rating by RICHARD LITTRELL
"Agent and staff was very friendly and my quote was good. Changed my home, 4 cars and motorcycle insurance."
We responded:
"Thank you, Richard, for choosing our office for your home, cars, and motorcycle insurance needs! We're pleased to hear you found our team friendly and received a good quote. We're grateful for the opportunity to assist you and look forward to serving you in the future! Chad Smallwood - State Farm Insurance Agent, Somerset, KY"
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Misty Tingle Realtor

December 29, 2023

5  out of  5
rating by Misty Tingle Realtor
"Chad and his office staff are very friendly and knowledgeable. What sets them apart is not just their competitive rates, but the genuine care they demonstrate. It’s evident that customer satisfaction is a top priority for them. Any questions I have had were answered promptly and thoroughly, making the process of quoting and understanding insurance smooth and hassle-free."
We responded:
"Misty, we love seeing reviews like this! It is a top priority in our office to provide great insurance options for our policyholders, and we are thrilled you are happy with your experience. Our office is there for you whenever you need us and is honored you have chosen our office to help protect what matters most."
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Joshua Harness

December 29, 2023

5  out of  5
rating by Joshua Harness
"Very knowledgeable with all insurance products, glad to do business with someone personable and professional."
We responded:
"It was a pleasure working with you, Joshua. We're delighted to have assisted in finding the perfect insurance plan that suits your needs. Feel free to reach out anytime if you require any further assistance with your insurance policies or have any questions!"
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Fred Maulden

December 28, 2023

5  out of  5
rating by Fred Maulden
"Been with them for years and very happy with their service and friendly ness."
We responded:
"Thank you for the five-stars, Fred! Our office is here for you whenever you need us and is honored you have chosen us to protect what matters most."
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Kenny Lyons

September 30, 2023

5  out of  5
rating by Kenny Lyons
"A great bunch of people."
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Daniel Cannon

March 20, 2023

5  out of  5
rating by Daniel Cannon
"Chad Smallwood and his office have always done a great job of providing excellent car, home owner’s, and renters insurance. They are always incredibly fast, helpful, and friendly. I would recommend them to anyone. Great customer service is hard to find these days, but I have been VERY impressed with theirs."
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Lauren Hibbard

November 12, 2022

5  out of  5
rating by Lauren Hibbard
"He has taken care of me, my family, and business! He has been so easy to talk to and ask questions! He is always available to get in contact with and affordable!"
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David Beamer

July 14, 2022

5  out of  5
rating by David Beamer
"Agent was very nice"
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Ryan Compton

March 24, 2022

5  out of  5
rating by Ryan Compton
"Very knowledgeable staff! Always friendly and professional."
We responded:
"Thank you for your review!"
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Crystal Cox

March 8, 2022

5  out of  5
rating by Crystal Cox
"Excellent customer service and HUGE savings."
We responded:
"Thank you!!"
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Dave Hornsby

March 1, 2022

5  out of  5
rating by Dave Hornsby
"The lady Melissa Puteet is the best very helpful and nice and Chad is nice he speaks when he is there nothing but good words to say"
We responded:
"Thank you for your review!"
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Shawn Fulk

March 1, 2022

5  out of  5
rating by Shawn Fulk
"Melissa and Chad always goes out of there way to make sure I am taken care of and have the best rates in town!!"
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Douglas Hasse

February 28, 2022

5  out of  5
rating by Douglas Hasse
"Melissa was extremely knowledgeable and helpful. Good friendly people!"
We responded:
"Thank you!"